This policy applies to every sale by Digital Eye Center (“DEC”) through digitaleyecenter.com, quotes, invoices and marketplaces. By placing an order, the buyer accepts these terms. If an invoice or quote states different terms for a specific item, the invoice or quote controls for that item.
1. Sales and returns
- All equipment sales are final unless a return is approved in writing by DEC.
- Return requests must be made within 15 days of delivery and require a Return Authorization (RMA) number. Returns after 15 days are not accepted.
- Approved returns carry a 20% restocking fee and must be shipped prepaid by the buyer, in the original condition and packaging. Damage, missing parts or wear found on a returned item will be deducted from the refund, and the buyer authorizes DEC to charge these amounts to the original payment method.
- Special orders, sourced-to-order equipment, custom fabrication and similar services are non-returnable and non-refundable.
- Approved refunds are issued to the original payment method within 10 business days after DEC receives and inspects the item. Freight charges are not refundable.
- Equipment ships FOB Miami, FL unless stated otherwise. Payment is due in full before shipment.
2. Warranty periods
The warranty starts on the delivery date and covers defects in parts and workmanship under normal use. The condition and warranty of each item are stated on its product page, quote and invoice.
| Condition | Warranty |
|---|---|
| New | 1 year, or the manufacturer’s warranty if different |
| Refurbished | 6 months |
| Used | 90 days |
| Sold “as is” | No warranty |
The warranty does not cover consumables, bulbs, batteries, software updates or licenses, cosmetic wear, or damage from misuse, accidents, power surges, improper installation, shipping by the buyer, or service by anyone other than DEC or its authorized service provider. Opening, modifying or tampering with the equipment voids the warranty.
3. Exclusive remedy
DEC’s sole obligation, and the buyer’s exclusive remedy under this warranty, is the repair or replacement of defective parts, at DEC’s option, by DEC or its authorized service provider. The warranty does not include refunds, credits or exchange of the complete unit. A repaired or replaced part is covered only for the remainder of the original warranty period.
4. Warranty service, freight and repair times
- Contact DEC in writing before sending any equipment. Describe the problem and include photos or screenshots of any error.
- DEC will first try to solve the issue remotely. If service is needed, DEC will issue an RMA and the service center address.
- The buyer pays freight and insurance to the service center, insured for the full value of the equipment, and must ship within 15 days of receiving the RMA. Use the original packaging or equivalent professional packaging. DEC is not responsible for damage in transit arranged by the buyer or caused by poor packaging.
- If the service center confirms a defect covered by this warranty, DEC pays standard ground or LTL freight to return the repaired equipment to the buyer within the continental United States. Expedited or white-glove shipping is at the buyer’s cost.
- If no defect is found, or the problem is not covered by this warranty, the buyer pays return freight plus a $150 diagnostic fee before the equipment is shipped back.
- Buyers outside the continental United States pay freight both ways, plus all duties, taxes and customs fees.
- Repair times depend on the manufacturer, parts availability and the service center, and are not guaranteed. DEC does not provide loaner equipment unless agreed in writing.
5. Shipping damage and shortages
Inspect every shipment before signing for it, and write any visible damage on the delivery receipt. Report damage or missing items to DEC in writing within 3 business days of delivery, with photos. Keep all packaging and the damaged items until the claim is closed. Claims reported late, or without the damage noted on the delivery receipt, may be denied by the carrier.
6. Disclaimer of other warranties
EXCEPT FOR THE EXPRESS WARRANTY STATED IN SECTION 2, DIGITAL EYE CENTER MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO EMPLOYEE, AGENT OR REPRESENTATIVE MAY MODIFY THIS WARRANTY OR MAKE ANY OTHER PROMISE UNLESS IT IS IN WRITING AND SIGNED BY DEC.
7. Limitation of liability
DEC IS NOT LIABLE FOR LOST PROFITS, LOST INCOME OR RETURN ON INVESTMENT, EQUIPMENT DOWNTIME, LOSS OF DATA, OR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. DEC’S TOTAL LIABILITY FOR ANY CLAIM RELATED TO A SALE SHALL NOT EXCEED THE PRICE THE BUYER PAID FOR THE EQUIPMENT.
8. Governing law, venue and acceptance
- These terms are governed by the laws of the State of Florida. Any dispute shall be brought only in the state or federal courts located in Miami-Dade County, Florida.
- The prevailing party in any dispute is entitled to recover reasonable attorney’s fees and costs. The buyer pays collection costs on overdue balances.
- If any part of these terms is found unenforceable, the rest remains in effect.
- Placing an order, paying an invoice or accepting delivery confirms the buyer has read and accepted these terms.
Questions: Contact us · 305-771-4562
Last updated: October 28, 2026
